Faxing a formal notice before a consumer arbitration filing

The strongest arbitration file is one that proves you notified the seller in writing first. A fax transmission report is far cheaper than a notarized notice and far more provable than an email.

1. 1
   Summarize your claim on one page

   What you bought, what went wrong, what you request (refund / exchange / repair), and a deadline: "within 7 days".
2. 2
   Fax it to the seller’s head office

   Find the fax number in the contract or the trade registry. Keep the transmission report.
3. 3
   File when the deadline passes

   If nothing happens, file with the arbitration board online — attach the letter, the fax report and the invoice.